Tydra
Start free trial
Back to sign-in

Support

Trouble signing in?

Tydra is passwordless. When you sign in you get an email with two ways to get into your account — a tap-to-sign-in link, and a 6-digit code you can type in if the link won’t work. Here are the things that go wrong most often, and the fix for each.

  1. The email never showed up

    Three things in order:

    1. Check your spam / promotions folder.
    2. Double-check you typed the email right — go back to sign-in and try again.
    3. Wait 30 seconds and request another. Resend doesn’t rate-limit you on Tydra’s side, but some inbox providers throttle bulk-marked senders briefly.

    If it’s still missing after a couple of tries, email hello@tydra.app with the address you’re trying to use and we’ll look it up.

  2. The link opened in the wrong browser, or got blocked

    Magic links only work in the same browser session that requested them. If you tapped the link in Mail on your phone and it opened Safari, but you requested it on Chrome on your laptop, it’ll fail.

    Easy fix: use the 6-digit code instead. Same email has a code in it. Open Tydra in whichever browser you want to sign in on, request a code, then type the code from your email. The code is browser-agnostic.

  3. The code says expired or invalid

    Codes are short-lived (usually about an hour). If you’ve had it sitting around or you mistyped, just request a new one — it invalidates the old one and you get a fresh email.

    Note: each new code invalidates the one before. If you request three in a row, only the latest works.

  4. I forgot which email I signed up with

    No password to reset — but also no central directory we can search for you without a billing record. If you’ve paid for a subscription, email hello@tydra.app from any of the addresses you might have used and we’ll find the account.

    If you never paid (free trial only), the simplest path is to sign up again with the email you know. Nothing from the old account gets pulled over — that’s by design, we’re strict about which workspace owns which data — but you start fresh.

  5. I'm locked out and the email is gone (closed account, changed company)

    Email hello@tydra.app from a different address with as much detail as you can give us — workspace name, business name on bills, last card you paid with, approximate signup date. We’ll verify and move the workspace to a new email address if the request checks out.

    We don’t do this automatically because it would be the easiest way for someone to take over an account by social engineering. Expect a few back-and-forth emails before we move anything.

Still stuck?

Email hello@tydra.app and tell us what happened. We answer.