Common questions

Yes, but it’s not magic. Whisper handles background noise well — compressors, nail guns, music — but if you’re inside a roof space yelling, dictate when you crawl out. The voice memo is captured locally first, so patchy 4G isn’t a problem. It uploads when you’re back in coverage.

The Standalone tier doesn’t need it. You’ll get a customer-facing PDF report with every variation: description, agreement notes, photos, timestamps. Hand it to the customer with the final invoice (or email it from the app).

You review every variation before it gets saved. The transcript is right there — edit the description, change the labour hours, swap the parts. Most tradies tweak about one in five.

Only if you tell them. The PDF and the Xero line items are in your business voice. Nothing on the invoice mentions Tydra, transcription, or AI.

That’s the whole problem we’re solving — but we also catch you at the back end. If a job gets marked complete with zero variations, you’ll get a Friday afternoon prompt: “Anything you forgot on the Henderson job?” Dictate it then.

Yes. We ship as a PWA — installs to your home screen, works offline, captures from the browser. A native iOS app is coming for tighter Siri integration; on Android the PWA is the plan for the foreseeable future.

Invoice data, customer details, and transcripts are stored in AWS Sydney via Supabase. The only exception: when we structure a variation, the audio and transcript are sent to OpenAI (for transcription) and Anthropic (for structuring), processed, and returned. Neither provider trains models on your data. Everything else stays in Sydney.

Yes — NZ Privacy Act 2020 and Australian Privacy Act 1988. A data-processing agreement is available for bookkeepers and businesses that need one.

Export everything from the dashboard before you cancel. After cancellation, your data stays for 30 days in case you reactivate, then it’s permanently deleted. Xero connection is revoked immediately on cancel.

For NZ residential building work over $30,000 you legally need a written contract that covers variations. ⁴ Tydra doesn’t replace that — but the PDFs we generate are exactly the kind of “in writing” record that meets the spirit of the Building Act 2004 written-contract rules and protects you in disputes.